Kofax Extended Support
Tungsten Automation (formerly Kofax) Extended Support Offerings by Verbella
Each of our Extended Support plans is designed to help ensure that your Tungsten Automation systems are performing at their most efficient levels. While Tungsten Automation provides second and third level support for software bugs, many of the most common problems are not due to the software itself, but self-inflicted by other internal admins to the network and operating systems. In some cases, the IT departments just don’t have the bandwidth to monitor, administer or re-install Tungsten Automation Software when new laptops are purchased. Others would like us to do annual upgrades and apply Service and Fix Packs.
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Tungsten Automation Extended Support -Basic Support
Basic Support is for those customers that have invested in training and have a full-time dedicated Tungsten Automation Administrator. The administrator is capable of applying software patches to the system.
Platinum Support
This package is ideal for customers that do not have a full time Tungsten Automation Administrator and need to work with support via the phone. The customer will generally require Verbella’s assistance for installations on new computers and Tungsten Automation upgrades.
Diamond Support
This package is ideal for customers that are using Tungsten Capture, Tungsten Transformation (formerly KTM), KCIC and the Verbella Export Connector for SAP. These products require routine maintenance to ensure that they are running at peak performance. Their customers generally do not have a full-time Tungsten Automation Administrator to perform these tasks.
Custom Tungsten Automation Extended Support Packages
Tungsten Automation Support packages can be customized to meet the needs of the customer. This applies to all Tungsten Automation Applications as well as Verbella add-ons, response times and extended hours for support.
