OpenText Vendor Invoice Management (VIM) is a powerful tool designed to streamline invoice processing within SAP environments. However, organizations often face challenges in maximizing its efficiency. From implementation hurdles to operational inefficiencies, businesses frequently struggle with extracting the full value of OpenText VIM. Fortunately, Verbella’s professional services provide tailored support to address these pain points and optimize invoice management workflows.
Common Pain Points in OpenText VIM Implementation and Usage
1. Complex and Lengthy Implementation
Setting up OpenText VIM is not a plug-and-play process. The implementation requires deep technical expertise and a thorough understanding of SAP systems—especially across the entire procure-to-pay (P2P) process. As a result, organizations often encounter prolonged project timelines, unexpected costs, and integration challenges.
How Verbella Can Help:
Verbella’s experts simplify the implementation process by leveraging best practices. Consequently, we ensure seamless integration with existing SAP environments. Our experienced consultants streamline deployment, reducing downtime and minimizing risks. When paired with OpenText Intelligent Capture for SAP Solutions (IC4S), we help accelerate time-to-value by intelligently capturing and classifying invoice data at the front end of the process.
2. High Processing Errors and Exceptions
Many businesses experience frequent invoice mismatches, duplicate invoices, or incorrect data entry. This leads to costly errors and manual rework, ultimately slowing down the entire process.
How Verbella Can Help:
Verbella helps configure intelligent automation features. These include machine learning-based OCR, validation rules, and process logic that significantly reduce processing errors. By integrating IC4S, we improve straight-through processing rates and ensure accurate, automated invoice data capture from the moment the document enters the system.
3. Poor System Performance and Slow Processing Times
As organizations scale, OpenText VIM may struggle with performance issues. These issues can arise due to inefficient configurations, high document volume, or lack of system optimizations.
How Verbella Can Help:
Verbella performs system health checks and optimizations to enhance processing speeds. Furthermore, our performance tuning strategies ensure that businesses can handle high invoice volumes efficiently. When combined with IC4S, we also improve front-end processing efficiency by reducing the need for manual document preparation and classification.
4. User Adoption and Training Challenges
Employees often find OpenText VIM challenging to use. This can lead to workflow bottlenecks and reduced efficiency.
How Verbella Can Help:
Verbella provides comprehensive user training and support. By doing so, we empower employees with the knowledge needed to maximize OpenText VIM’s potential. Customized training sessions ensure that teams are well-equipped to handle daily operations effectively—including best practices for leveraging IC4S in conjunction with VIM to streamline document handling from the start.
5. Tailoring Real-Time Analytics and Reporting
While OpenText VIM includes robust analytics and reporting capabilities, organizations may require customized insights to meet unique business needs, such as industry-specific or regulatory data requirements.
How Verbella Can Help:
Verbella provides professional services to extend and tailor VIM’s existing reporting and analytics functionality. This includes integrating non-SAP data sources, incorporating industry-specific metrics, and enhancing standard reports to align with customer-specific requirements. For example, we’ve helped manufacturing clients incorporate plant-level production data into VIM reports to correlate invoice volume with output, enabling better cost tracking and budgeting decisions.
Why Choose Verbella for OpenText VIM and IC4S Optimization?
Verbella’s deep expertise in OpenText VIM, Intelligent Capture for SAP Solutions, and SAP integration makes us the ideal partner for businesses looking to overcome operational inefficiencies. Whether it’s a new implementation, system upgrade, or performance tuning, Verbella’s professional services help organizations unlock the full potential of their invoice automation landscape. This leads to improved accuracy, compliance, and cost savings—starting from the moment an invoice is received.
Get in Touch with Verbella Today
Are you facing challenges with OpenText VIM or looking to implement Intelligent Capture for SAP Solutions? If so, contact Verbella today to learn how our professional services can optimize your invoice management processes from capture to posting.